1. Introduction

This Privacy Policy explains how Paintsmiths (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use our website and services.

If you have any questions about this policy or your data, please contact us at: hello@ascendbrands.co.uk

2. Who We Are

Paintsmiths is the data controller responsible for your personal data.

Website: www.paintsmiths.co.uk
Company name: Ascend Brands Ltd
Registered address: Martland Mill, Mart Lane, Burscough, L40 0SD, UK

We are committed to protecting your privacy and complying with applicable data protection laws, including the UK GDPR.

3. What Information We Collect

We may collect and process the following information:

  • Information you provide when filling in forms on our website
  • Details of orders and transactions you make
  • Records of correspondence if you contact us
  • Information about how you use our website
  • Technical data such as IP address, browser type, and operating system

4. Cookies

We use cookies to improve your experience, analyse site traffic, and personalise content.

You will be asked to consent to the use of non-essential cookies when you visit our site. For more details, please see our Cookie Policy.

5. How We Use Your Information

We use your data to:

  • Provide and deliver products or services you request
  • Process payments and fulfil contracts
  • Improve our website and customer experience
  • Communicate with you about your orders
  • Send marketing communications (only where you have opted in)

You can withdraw your consent to marketing at any time.

6. Marketing

If you opt in, we may send you information about products, services, or offers that may interest you.

You can unsubscribe at any time by clicking the unsubscribe link in emails or contacting us directly.

7. Data Storage and Security

Your personal data is stored securely and we take reasonable steps to protect it from unauthorised access, loss, or misuse.

Payment information is encrypted during transmission. While we take security seriously, no system can be guaranteed 100% secure.

8. Sharing Your Information

We may share your data with:

  • Service providers who help operate our business (e.g. payment processors, delivery companies)
  • Professional advisers
  • Authorities where required by law

We do not sell your personal data.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Object to or restrict certain processing
  • Withdraw consent for marketing

To exercise your rights, please contact us.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and you should review their policies separately.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and you should review their policies separately.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Email: hello @ ascendbrands.co.uk
Address: Martland Mill, Mart Lane, Burscough, L40 0SD, UK